Retail Shopping Experience

The questions

1. 1

   How easy was it to find what you were looking for in the store?

   Scale · 0–10: Very difficult → Very easy

2. 2

   How would you rate the quality of assistance from store staff?

   Star rating · 5 stars

3. 3

   How satisfied are you with the product range and availability?

   Scale · 0–10: Very unsatisfied → Very satisfied

4. 4

   How would you rate the checkout experience?

   Star rating · 5 stars

5. 5

   What could we do to improve your next visit?

   Text answer · Optional

6. 6

   How satisfied are you overall?

   Scale · 0–10: Very unsatisfied → Very satisfied

7. 7

   How likely are you to recommend us to others?

   Scale · 0–10: Not at all likely → Extremely likely

8. 8

   How would you rate your overall experience?

   Star rating · 5 stars · Optional

9. 9

   Which areas matter most to you?

   Multiple choice · Optional

   • Quality
   • Price
   • Convenience
   • Support
   • Reliability
   • Communication
10. 10

    How well did we meet your expectations?

    Scale · 0–10: Far below → Far exceeded

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.