Churn Risk Assessment

The questions

1. 1

   How likely are you to stop using this product in the next 3 months?

   Scale · 0–10: Very unlikely → Very likely

2. 2

   What is your biggest frustration with the product right now?

   Text answer

3. 3

   Is there a specific issue that has made you consider leaving?

   Single choice

   • Pricing
   • Missing features
   • Performance issues
   • Better alternative
   • No longer need it
   • No issues
4. 4

   What would make you stay as a long-term customer?

   Text answer · Optional

5. 5

   How easy is the product to use?

   Scale · 0–10: Very difficult → Very easy

6. 6

   How well does the product meet your needs?

   Scale · 0–10: Not at all → Completely

7. 7

   Which features do you use most?

   Multiple choice · Optional

   • Core features
   • Reporting or analytics
   • Integrations
   • Customization
   • Collaboration
   • Mobile app
8. 8

   How likely are you to recommend this product?

   Scale · 0–10: Not at all likely → Extremely likely

9. 9

   How would you rate the product's reliability?

   Star rating · 5 stars · Optional

10. 10

    What would you most like us to add or improve?

    Multiple choice · Optional

    • More features
    • Better performance
    • Lower price
    • Easier to use
    • Better support
    • Better design

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.