E-commerce UX Survey

The questions

1. 1

   How easy was it to browse and discover products on our site?

   Scale · 0–10: Very difficult → Very easy

2. 2

   How satisfied are you with the product search and filter features?

   Star rating · 5 stars

3. 3

   How clear and helpful are the product descriptions and images?

   Scale · 0–10: Very unclear → Very clear

4. 4

   How smooth was the checkout process?

   Star rating · 5 stars

5. 5

   What stopped you (if anything) from completing your purchase today?

   Text answer · Optional

6. 6

   How easy is the product to use?

   Scale · 0–10: Very difficult → Very easy

7. 7

   How well does the product meet your needs?

   Scale · 0–10: Not at all → Completely

8. 8

   Which features do you use most?

   Multiple choice · Optional

   • Core features
   • Reporting or analytics
   • Integrations
   • Customization
   • Collaboration
   • Mobile app
9. 9

   How likely are you to recommend this product?

   Scale · 0–10: Not at all likely → Extremely likely

10. 10

    How would you rate the product's reliability?

    Star rating · 5 stars · Optional

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.