Customer Satisfaction (CSAT)

The questions

1. 1

   How satisfied are you with your overall experience?

   Star rating · 5 stars

2. 2

   How easy was it to get the help or information you needed?

   Scale · 0–10: Very difficult → Very easy

3. 3

   How likely are you to recommend us to a colleague or peer?

   Scale · 0–10: Not at all likely → Extremely likely

4. 4

   What one thing would most improve your experience?

   Text answer · Optional

5. 5

   Would you use our service again?

   Single choice

   • Yes, definitely
   • Yes, probably
   • Not sure
   • Probably not
   • No
6. 6

   How likely are you to recommend us to a friend or colleague?

   Scale · 0–10: Not at all likely → Extremely likely

7. 7

   How satisfied are you with the value for money?

   Scale · 0–10: Very unsatisfied → Very satisfied

8. 8

   How easy was it to get the help you needed?

   Scale · 0–10: Very difficult → Very easy

9. 9

   How would you rate the overall quality of our product or service?

   Star rating · 5 stars · Optional

10. 10

    Which areas should we focus on improving?

    Multiple choice · Optional

    • Product quality
    • Pricing
    • Customer support
    • Delivery or speed
    • Communication
    • Website or app

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.