Support Resolution Feedback

The questions

1. 1

   Was your issue fully resolved during this interaction?

   Single choice

   • Yes, fully resolved
   • Partially resolved
   • No, not resolved
2. 2

   How would you rate the professionalism of the support representative?

   Star rating · 5 stars

3. 3

   How long did resolution take relative to your expectations?

   Single choice

   • Much faster than expected
   • About as expected
   • Slower than expected
   • Much slower than expected
4. 4

   Was the resolution explained in a way you understood?

   Single choice

   • Yes, very clearly
   • Somewhat clearly
   • Not clearly at all
5. 5

   Please share any additional feedback about your support experience.

   Text answer · Optional

6. 6

   How likely are you to recommend us to a friend or colleague?

   Scale · 0–10: Not at all likely → Extremely likely

7. 7

   How satisfied are you with the value for money?

   Scale · 0–10: Very unsatisfied → Very satisfied

8. 8

   How easy was it to get the help you needed?

   Scale · 0–10: Very difficult → Very easy

9. 9

   How would you rate the overall quality of our product or service?

   Star rating · 5 stars · Optional

10. 10

    Which areas should we focus on improving?

    Multiple choice · Optional

    • Product quality
    • Pricing
    • Customer support
    • Delivery or speed
    • Communication
    • Website or app

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.