E-commerce Post-Purchase

The questions

1. 1

   How easy was it to find what you were looking for on our website?

   Scale · 0–10: Very difficult → Very easy

2. 2

   How satisfied are you with the checkout process?

   Star rating · 5 stars

3. 3

   Did your order arrive on time?

   Single choice

   • Yes, earlier than expected
   • Yes, on time
   • Slightly late
   • Very late
   • Not yet received
4. 4

   How would you rate the product packaging and condition on arrival?

   Star rating · 5 stars

5. 5

   Is there anything we could improve about your shopping experience?

   Text answer · Optional

6. 6

   How likely are you to recommend us to a friend or colleague?

   Scale · 0–10: Not at all likely → Extremely likely

7. 7

   How satisfied are you with the value for money?

   Scale · 0–10: Very unsatisfied → Very satisfied

8. 8

   How easy was it to get the help you needed?

   Scale · 0–10: Very difficult → Very easy

9. 9

   How would you rate the overall quality of our product or service?

   Star rating · 5 stars · Optional

10. 10

    Which areas should we focus on improving?

    Multiple choice · Optional

    • Product quality
    • Pricing
    • Customer support
    • Delivery or speed
    • Communication
    • Website or app

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.