Net Promoter Score (NPS)

The questions

1. 1

   On a scale of 0–10, how likely are you to recommend us to a friend or colleague?

   Scale · 0–10: Not at all likely → Extremely likely

2. 2

   What is the primary reason for your score?

   Text answer

3. 3

   Is there anything we could do to earn a higher score from you?

   Text answer · Optional

4. 4

   How likely are you to recommend us to a friend or colleague?

   Scale · 0–10: Not at all likely → Extremely likely

5. 5

   How satisfied are you with the value for money?

   Scale · 0–10: Very unsatisfied → Very satisfied

6. 6

   How easy was it to get the help you needed?

   Scale · 0–10: Very difficult → Very easy

7. 7

   How would you rate the overall quality of our product or service?

   Star rating · 5 stars · Optional

8. 8

   Which areas should we focus on improving?

   Multiple choice · Optional

   • Product quality
   • Pricing
   • Customer support
   • Delivery or speed
   • Communication
   • Website or app
9. 9

   How likely are you to purchase from us again?

   Single choice · Optional

   • Definitely
   • Probably
   • Not sure
   • Probably not
   • Definitely not
10. 10

    How well did we meet your expectations?

    Scale · 0–10: Far below → Far exceeded

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.