Customer Satisfaction template
After-Sales Service & Repair Feedback
Feedback after a service-centre visit or home repair for an appliance, vehicle or device.
10 questions About 5 min Answerable in 12 languages
The questions
What was serviced or repaired?
Single choice
- Home appliance
- Mobile / laptop
- Two-wheeler
- Car
- Electronics
- Other
How was the service done?
Single choice
- At the service centre
- At home
- Pick-up and drop
How long did it take to fix the problem?
Single choice
- Same day
- 2–3 days
- 4–7 days
- More than a week
- Not fixed yet
How knowledgeable was the technician?
Star rating · 5 stars
Was the problem fixed the first time?
Single choice
- Yes
- No, needed another visit
- Not fixed
Were the charges explained before the work began?
Single choice
- Yes
- No
- It was under warranty
How fair were the charges?
Star rating · 5 stars
How well were you kept updated on the status?
Star rating · 5 stars
How likely are you to recommend this service centre to a friend or family member?
Scale · 0–10: Not at all likely → Extremely likely
What would have made this service better?
Text answer · Optional
Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.
More Customer Satisfaction templates
- Customer Satisfaction (CSAT)10 questions · ~5 min
- Support Resolution Feedback10 questions · ~5 min
- Onboarding Experience10 questions · ~5 min
- Net Promoter Score (NPS)10 questions · ~5 min
- E-commerce Post-Purchase10 questions · ~5 min
- Website Usability Feedback10 questions · ~5 min
Run this survey in 12 Indian languages
Customise it, choose your audience and share it on WhatsApp or by QR code.