Delivery & Fulfilment Feedback

The questions

1. 1

   Was your delivery on time compared to the estimated date?

   Single choice

   • Early
   • On time
   • 1–2 days late
   • 3–5 days late
   • Over 5 days late
2. 2

   How would you rate the accuracy of the delivery tracking information?

   Star rating · 5 stars

3. 3

   Was your order complete and undamaged upon arrival?

   Single choice

   • Yes, perfect
   • Minor packaging damage
   • Item damaged
   • Item missing
4. 4

   How could we improve our delivery experience?

   Text answer · Optional

5. 5

   How likely are you to recommend us to a friend or colleague?

   Scale · 0–10: Not at all likely → Extremely likely

6. 6

   How satisfied are you with the value for money?

   Scale · 0–10: Very unsatisfied → Very satisfied

7. 7

   How easy was it to get the help you needed?

   Scale · 0–10: Very difficult → Very easy

8. 8

   How would you rate the overall quality of our product or service?

   Star rating · 5 stars · Optional

9. 9

   Which areas should we focus on improving?

   Multiple choice · Optional

   • Product quality
   • Pricing
   • Customer support
   • Delivery or speed
   • Communication
   • Website or app
10. 10

    How likely are you to purchase from us again?

    Single choice · Optional

    • Definitely
    • Probably
    • Not sure
    • Probably not
    • Definitely not

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.