Customer Satisfaction template
Food Delivery Experience
Feedback on a food delivery order — ordering, delivery time, packaging, food quality and support.
10 questions About 5 min Answerable in 12 languages
The questions
How did you place your order?
Single choice
- Delivery app
- Restaurant's own app / website
- Phone call
- Other
Did your order arrive on time?
Single choice
- Earlier than expected
- On time
- A little late
- Very late
- Did not arrive
How good was the quality of the food?
Star rating · 5 stars
How was the packaging (no spills, still warm)?
Star rating · 5 stars
Did you receive everything you ordered?
Single choice
- Yes
- Something was missing
- Wrong item received
How polite was the delivery partner?
Star rating · 5 stars
Was the price good value for money?
Single choice
- Yes
- Somewhat
- No
Did you contact customer support?
Single choice
- Yes, issue solved
- Yes, not solved
- No
How likely are you to recommend this restaurant to a friend or family member?
Scale · 0–10: Not at all likely → Extremely likely
What could we do better next time?
Text answer · Optional
Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.
More Customer Satisfaction templates
- Customer Satisfaction (CSAT)10 questions · ~5 min
- Support Resolution Feedback10 questions · ~5 min
- Onboarding Experience10 questions · ~5 min
- Net Promoter Score (NPS)10 questions · ~5 min
- E-commerce Post-Purchase10 questions · ~5 min
- Website Usability Feedback10 questions · ~5 min
Run this survey in 12 Indian languages
Customise it, choose your audience and share it on WhatsApp or by QR code.