Live Chat Support Feedback

The questions

1. 1

   Was your question or issue fully resolved during this chat?

   Single choice

   • Yes, fully resolved
   • Partially resolved
   • No, not resolved
2. 2

   How would you rate the quality of the support provided?

   Star rating · 5 stars

3. 3

   How long did you wait before connecting with a support agent?

   Single choice

   • Immediately
   • Under 2 minutes
   • 2–5 minutes
   • Over 5 minutes
4. 4

   Any additional comments about this chat experience?

   Text answer · Optional

5. 5

   How likely are you to recommend us to a friend or colleague?

   Scale · 0–10: Not at all likely → Extremely likely

6. 6

   How satisfied are you with the value for money?

   Scale · 0–10: Very unsatisfied → Very satisfied

7. 7

   How easy was it to get the help you needed?

   Scale · 0–10: Very difficult → Very easy

8. 8

   How would you rate the overall quality of our product or service?

   Star rating · 5 stars · Optional

9. 9

   Which areas should we focus on improving?

   Multiple choice · Optional

   • Product quality
   • Pricing
   • Customer support
   • Delivery or speed
   • Communication
   • Website or app
10. 10

    How likely are you to purchase from us again?

    Single choice · Optional

    • Definitely
    • Probably
    • Not sure
    • Probably not
    • Definitely not

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.