Mobile Network & Internet Experience

The questions

1. 1

   What type of connection is this feedback about?

   Single choice

   • Prepaid mobile
   • Postpaid mobile
   • Home broadband / fibre
   • Other
2. 2

   How would you rate call quality?

   Star rating · 5 stars

3. 3

   How would you rate internet speed?

   Star rating · 5 stars

4. 4

   How often do calls drop or the network disappear?

   Single choice

   • Never
   • Rarely
   • Sometimes
   • Often
   • Very often
5. 5

   Where do you face network problems most?

   Multiple choice

   • At home
   • At work
   • While travelling
   • In my village / town
   • Indoors only
   • No problems
6. 6

   How easy is it to recharge or pay your bill?

   Star rating · 5 stars

7. 7

   Are your plan's prices fair for the service you get?

   Single choice

   • Yes
   • Somewhat
   • No
8. 8

   Are you thinking of switching to another provider?

   Single choice

   • Yes, soon
   • Maybe
   • No
9. 9

   How likely are you to recommend your network provider to a friend or family member?

   Scale · 0–10: Not at all likely → Extremely likely

10. 10

    What one thing should your provider improve?

    Text answer · Optional

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.