Customer Satisfaction template

Product Quality Feedback

Detailed survey on physical or digital product quality and reliability.

  • 10 questions
  • About 5 min
  • Answerable in 12 languages

The questions

  1. How would you rate the overall quality of the product?

    Star rating · 5 stars

  2. Did the product meet the quality expectations set by its description or marketing?

    Single choice

    • Exceeded expectations
    • Met expectations
    • Slightly below
    • Well below expectations
  3. How durable or reliable has the product proven to be?

    Scale · 0–10: Very unreliable → Extremely reliable

  4. Have you experienced any quality issues with this product?

    Single choice

    • No issues
    • Minor issue
    • Significant issue
    • Product failed
  5. Please describe any quality issues or suggestions for improvement.

    Text answer · Optional

  6. How likely are you to recommend us to a friend or colleague?

    Scale · 0–10: Not at all likely → Extremely likely

  7. How satisfied are you with the value for money?

    Scale · 0–10: Very unsatisfied → Very satisfied

  8. How easy was it to get the help you needed?

    Scale · 0–10: Very difficult → Very easy

  9. How would you rate the overall quality of our product or service?

    Star rating · 5 stars · Optional

  10. Which areas should we focus on improving?

    Multiple choice · Optional

    • Product quality
    • Pricing
    • Customer support
    • Delivery or speed
    • Communication
    • Website or app

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.

Run this survey in 12 Indian languages

Customise it, choose your audience and share it on WhatsApp or by QR code.