Customer Satisfaction template
Product Quality Feedback
Detailed survey on physical or digital product quality and reliability.
10 questions About 5 min Answerable in 12 languages
The questions
How would you rate the overall quality of the product?
Star rating · 5 stars
Did the product meet the quality expectations set by its description or marketing?
Single choice
- Exceeded expectations
- Met expectations
- Slightly below
- Well below expectations
How durable or reliable has the product proven to be?
Scale · 0–10: Very unreliable → Extremely reliable
Have you experienced any quality issues with this product?
Single choice
- No issues
- Minor issue
- Significant issue
- Product failed
Please describe any quality issues or suggestions for improvement.
Text answer · Optional
How likely are you to recommend us to a friend or colleague?
Scale · 0–10: Not at all likely → Extremely likely
How satisfied are you with the value for money?
Scale · 0–10: Very unsatisfied → Very satisfied
How easy was it to get the help you needed?
Scale · 0–10: Very difficult → Very easy
How would you rate the overall quality of our product or service?
Star rating · 5 stars · Optional
Which areas should we focus on improving?
Multiple choice · Optional
- Product quality
- Pricing
- Customer support
- Delivery or speed
- Communication
- Website or app
Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.
More Customer Satisfaction templates
- Customer Satisfaction (CSAT)10 questions · ~5 min
- Support Resolution Feedback10 questions · ~5 min
- Onboarding Experience10 questions · ~5 min
- Net Promoter Score (NPS)10 questions · ~5 min
- E-commerce Post-Purchase10 questions · ~5 min
- Website Usability Feedback10 questions · ~5 min
Run this survey in 12 Indian languages
Customise it, choose your audience and share it on WhatsApp or by QR code.