Store / Branch Visit Feedback

The questions

1. 1

   How would you rate the cleanliness and presentation of the store?

   Star rating · 5 stars

2. 2

   How helpful and knowledgeable was the staff you interacted with?

   Scale · 0–10: Not helpful → Extremely helpful

3. 3

   How long did you wait before being assisted?

   Single choice

   • No wait
   • Under 2 minutes
   • 2–5 minutes
   • 5–10 minutes
   • Over 10 minutes
4. 4

   Did you find all the products you were looking for?

   Single choice

   • Yes, everything
   • Most items
   • Some items
   • No
5. 5

   What could we do to improve your in-store experience?

   Text answer · Optional

6. 6

   How likely are you to recommend us to a friend or colleague?

   Scale · 0–10: Not at all likely → Extremely likely

7. 7

   How satisfied are you with the value for money?

   Scale · 0–10: Very unsatisfied → Very satisfied

8. 8

   How easy was it to get the help you needed?

   Scale · 0–10: Very difficult → Very easy

9. 9

   How would you rate the overall quality of our product or service?

   Star rating · 5 stars · Optional

10. 10

    Which areas should we focus on improving?

    Multiple choice · Optional

    • Product quality
    • Pricing
    • Customer support
    • Delivery or speed
    • Communication
    • Website or app

Every question can be edited, removed or reordered in the survey builder, and the whole survey is translated automatically when respondents pick their language.